Stevenage Town Square

Customer Service - CPD Certificate

free customer care training

Customer Service is free to attend and takes place at the btc on Wednesday 12 February 2020 between 09:00 and 16:30 at the btc, Business & Technology Centre, Bessemer Drive, Stevenage SG1 2DX


Who is this course for?

For those any stage of a career in Customer Service, from those who are just starting out - handling customer queries - to those responsible for an organisation's overall customer-service strategy - analysing customer feedback and planning improvements.

What will the course cover;

  • Understanding the principles of good customer service

  • Meeting and greeting customers

  • Supporting the customer service environment.

    This course is funded by the European social fund and requires the btc to gain information about you to be able to offer the course at no cost.

    As part of the sign up for this course the btc will request completion of some forms to enable us to secure the funding, these will be sent to you for completion once you have made your booking.

    You are required to bring with you proof of eligibility to work in the EU– passport/ID or birth certificate, proof of address (utility bill, driving licence).

    Please note to be eligible to attend this course you must be either employed or self-employed and we require you to bring some evidence of this along with you to the course

    To book please visit